When two employees of an international energy company were kidnapped on their way to a plant in Nigeria, there was no time to lose. We had to act fast for our client – a large company with a presence in around 70 countries.
On receiving the emergency call we deployed our consultants to our client’s local headquarters in Lagos. There, we assisted in the formation of a Crisis Management Team (CMT) and the selection of a communicator. Using our regional intelligence assessments, we were able to establish a timeline framework and target settlement figure.
In this kind of work there are many stakeholders to manage – and we worked with our client to liaise with the victims’ families and friends, their co-workers, local authorities, the media and governments (both Nigerian and the victims’ national governments).
The victims were safely released after 44 days.
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