People Are the Risk, Not Just IT

30 July 2015

If you think your organisation is safe because you are spending a six figure sum on IT, then think again.

A former employee of Morrisons was recently jailed for a data leak. He was found guilty of leaking personal data relating to around 100,000 of the company’s staff. This wasn’t cyber fraud or a hack. This was a disgruntled employee. He uploaded information including employees’ names, addresses and bank account detail onto internet sites.

We must not get carried away with technology and believe that technology alone can safeguard us; we need to get back to basics and look at our staff. They are biggest asset and at the same time our biggest threat; particularly departing employees.

Good Leavers can carry much good will about the company and act as ambassadors of their former firm. Disgruntled ones can cost us millions – literally - as it is estimated to have cost Morrisons £2million to deal with the leak.

Morrisons won’t be the first or last to suffer from this type of incident but we can all learn from it. Reputation resilience requires businesses to implement a Reputation Management System to ensure there is a process for identifying and managing reputation risks. By building resilience into their operations and processes, businesses will be in a stronger position to identify suspicious activity – such as an employee accessing the data of 100,000 staff – and in doing so, employ containment measures to prevent such information from entering the public domain.

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About the Author

Rachel Atkins

Partner

A specialist in safeguarding the reputations of prominent individuals and businesses, Rachel couples her experience in media law with a detailed knowledge of reputation threats that emanate from non-media sources.

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